{"id":40643,"date":"2025-07-22T08:25:28","date_gmt":"2025-07-22T16:25:28","guid":{"rendered":"https:\/\/www.lumisonata.shop\/expedition-et-retours"},"modified":"2025-07-23T18:56:28","modified_gmt":"2025-07-24T02:56:28","slug":"expedition-et-retours","status":"publish","type":"page","link":"https:\/\/lumisonatashop.com\/fr\/expedition-et-retours","title":{"rendered":"Exp\u00e9dition et retours"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"40643\" class=\"elementor elementor-40643 elementor-40586\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7fddff e-flex e-con-boxed e-con e-parent\" data-id=\"a7fddff\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fab64a0 elementor-widget elementor-widget-text-editor\" data-id=\"fab64a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18a7cf7 elementor-widget elementor-widget-text-editor\" data-id=\"18a7cf7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Cette politique ne s\u2019applique qu\u2019aux achats effectu\u00e9s directement aupr\u00e8s de <a href=\"https:\/\/lumisonata.shop\/\"><strong>lumisonata.shop<\/strong><\/a>. Veuillez conserver l\u2019original de votre preuve d\u2019achat, de votre re\u00e7u ou de votre bon de commande pour demander un retour. <\/p><\/div><\/div><div class=\"elementor-element elementor-element-5c23a62 elementor-widget elementor-widget-heading\" data-id=\"5c23a62\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Politique d\u2019annulation des commandes<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-0f1bcc2 elementor-widget elementor-widget-text-editor\" data-id=\"0f1bcc2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p><strong>Vous souhaitez annuler votre commande ?<\/strong><br>Veuillez contacter notre service client\u00e8le pour v\u00e9rifier l\u2019\u00e9tat de l\u2019exp\u00e9dition avant de poursuivre :<\/p><ul><li><p><strong>Courriel :<\/strong> <a href=\"mailto:support@lumisonata.com\">support@lumisonata.com<\/a><\/p><\/li><li><p><strong>T\u00e9l\u00e9phone :<\/strong> 86-0755 89397759<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-3a27da4 elementor-widget elementor-widget-heading\" data-id=\"3a27da4\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Si votre commande n\u2019a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-9ac3ad9 elementor-widget elementor-widget-text-editor\" data-id=\"9ac3ad9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Vous pouvez annuler votre commande sans frais. Aucun frais d\u2019annulation ne sera appliqu\u00e9. <\/p><\/div><\/div><div class=\"elementor-element elementor-element-19d6aab elementor-widget elementor-widget-heading\" data-id=\"19d6aab\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Si votre commande a d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9e<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-7049b8c elementor-widget elementor-widget-text-editor\" data-id=\"7049b8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li>Si vous avez d\u00e9j\u00e0 re\u00e7u le colis, veuillez vous r\u00e9f\u00e9rer \u00e0 notre <strong>politique de retour de 30 jours<\/strong> ci-dessous. Les frais de retour s\u2019appliquent. <\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-78699ae elementor-widget elementor-widget-heading\" data-id=\"78699ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Politique de retour sans risque pendant 30 jours<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-a111fc2 elementor-widget elementor-widget-text-editor\" data-id=\"a111fc2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Vous pouvez retourner tout article dans les <strong>30 jours<\/strong> suivant sa r\u00e9ception.<\/p><p><strong>Exigences :<\/strong><\/p><ul><li><p>Les articles doivent \u00eatre d\u00e9mont\u00e9s et r\u00e9emball\u00e9s dans leur \u00e9tat d\u2019origine.<\/p><\/li><li><p>Les frais de retour sont \u00e0 la charge du client, sauf si le retour est d\u00fb \u00e0 un probl\u00e8me de qualit\u00e9 du produit.<\/p><\/li><\/ul><p><strong>Veuillez noter :<\/strong><\/p><ul><li>Cette politique n\u2019est valable que pour les achats effectu\u00e9s sur <a href=\"https:\/\/lumisonata.shop\/\"><strong>lumisonata.shop<\/strong><\/a>.<\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-112aa14 elementor-widget elementor-widget-heading\" data-id=\"112aa14\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Comment initier un retour<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-ba80833 elementor-widget elementor-widget-text-editor\" data-id=\"ba80833\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li class=\"\"><p class=\"\">Soumettez une demande de retour par l\u2019interm\u00e9diaire de notre service client\u00e8le \u00e0 l\u2019adresse suivante : <a href=\"mailto:support@lumisonata.com\">support@lumisonata.com<\/a> en indiquant votre <strong>num\u00e9ro de commande<\/strong> et l\u2019<strong>adresse \u00e9lectronique de l\u2019acheteur<\/strong>.<\/p><\/li><li class=\"\"><p class=\"\">Une fois la demande approuv\u00e9e, nous vous communiquerons l\u2019adresse de retour.<\/p><\/li><li class=\"\"><p class=\"\">Les articles retourn\u00e9s doivent \u00eatre accompagn\u00e9s de l\u2019<strong>emballage et des accessoires d\u2019origine<\/strong>; les \u00e9l\u00e9ments manquants peuvent affecter le remboursement.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-a08c86b elementor-widget elementor-widget-heading\" data-id=\"a08c86b\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Frais de retour<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-3bfd30c elementor-widget elementor-widget-text-editor\" data-id=\"3bfd30c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li class=\"\"><p class=\"\"><strong>Les retours li\u00e9s \u00e0 la qualit\u00e9 :<\/strong> Lumisonata prend en charge les frais de retour.<\/p><\/li><li class=\"\"><p class=\"\"><strong>Les retours non li\u00e9s \u00e0 la qualit\u00e9 :<\/strong> Les frais de retour sont \u00e0 la charge de l\u2019acheteur.<\/p><\/li><li class=\"\"><p class=\"\"><strong>Retours non autoris\u00e9s :<\/strong> Tout retour effectu\u00e9 en dehors de la proc\u00e9dure de garantie approuv\u00e9e peut entra\u00eener des frais suppl\u00e9mentaires.<\/p><\/li><li class=\"\"><p class=\"\">Les retours qui ne r\u00e9pondent pas aux crit\u00e8res ci-dessus peuvent \u00eatre rejet\u00e9s.<\/p><\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-6024754 elementor-widget elementor-widget-heading\" data-id=\"6024754\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><div class=\"elementor-widget-container\"><h4 class=\"elementor-heading-title elementor-size-default\">Traitement des remboursements<\/h4><\/div><\/div><div class=\"elementor-element elementor-element-350c9a2 elementor-widget elementor-widget-text-editor\" data-id=\"350c9a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li class=\"\"><ul><li class=\"\"><p class=\"\">Les remboursements seront effectu\u00e9s dans les <strong>3 \u00e0 7 jours ouvrables<\/strong> suivant la r\u00e9ception et l\u2019inspection de l\u2019article retourn\u00e9.<\/p><\/li><li class=\"\"><p class=\"\">Une fois trait\u00e9, le remboursement sera cr\u00e9dit\u00e9 sur votre <strong>mode de paiement initial.<\/strong><\/p><\/li><li class=\"\"><p class=\"\">Veuillez pr\u00e9voir un d\u00e9lai suppl\u00e9mentaire pour permettre \u00e0 votre <strong>banque ou \u00e0 votre fournisseur de cartes de cr\u00e9dit d\u2019<\/strong> effectuer la transaction.<\/p><\/li><\/ul><p class=\"\">Pour toute question, n\u2019h\u00e9sitez pas \u00e0 contacter notre <a href=\"https:\/\/lumisonata.shop\/contact-us\/\" target=\"_blank\" rel=\"noopener\"><b>\u00e9quipe d\u2019assistance \u00e0 la client\u00e8le<\/b><\/a><\/p><\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cette politique ne s\u2019applique qu\u2019aux achats effectu\u00e9s directement aupr\u00e8s de lumisonata.shop. Veuillez conserver l\u2019original de votre preuve d\u2019achat, de votre re\u00e7u ou de votre bon de commande pour demander un retour. Politique d\u2019annulation des commandes Vous souhaitez annuler votre commande ?Veuillez contacter notre service client\u00e8le pour v\u00e9rifier l\u2019\u00e9tat de l\u2019exp\u00e9dition avant de poursuivre : Courriel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-40643","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/pages\/40643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/comments?post=40643"}],"version-history":[{"count":3,"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/pages\/40643\/revisions"}],"predecessor-version":[{"id":41583,"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/pages\/40643\/revisions\/41583"}],"wp:attachment":[{"href":"https:\/\/lumisonatashop.com\/fr\/wp-json\/wp\/v2\/media?parent=40643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}